Returns can be made within a 14-day period after date of delivery. We must receive the items within this 14-day period to be able to offer a full refund.
All items returned must be unworn (with labels still attached) and in the exact same condition that they were received in. If not, we can not process a refund.
We do paperless returns!
Returns must be confirmed with a member of the OAKS team before they are returned to us. Whether you choose return in store or via post. If your return is not confirmed we may not be able to accept it.
We recommend that if you are returning your items via post that you send them first class recorded and keep the record of your receipt in case any issues arise. We are not liable for items returned to us otherwise.
Refunds are processed as soon as we receive your return, however depending on your banking provider these can take up to 14 working days to show in your account. Please understand we have no control over refund processing times once we have passed this onto your bank. If you still haven't received a refund notification after 14 days, please contact us at email@example.com
Please email firstname.lastname@example.org for return information and confirmation.
Our online returns policy differs to that of our in store policy. Please refer to your in store receipt of purchase for all terms and conditions regarding our in store policy. We do not offer refunds for items bought in store, subject to your statuary rights.
64 Street Lane